ORDERS

Why I can not check out?

Reasons could be as below:

1. Delivery address: Kindly confirm your delivery address and cell phone number which must be valid; If not, please edit again.

2.Poor internet connection: Please refresh the page and try to check out.

Why my orders got canceled?

1. Unconfirmed order: the order will be canceled by system if not confirmed within 7 days.

2. Address issue: If your order is with wrong address and not confirmed by customer service team, it will be canceled

3. Stock out issue: If the item was stock out, the order will be canceled.

How Can I cancel the order?

Please contact us via Email at support@rgp2s.com, we will help cancel your order.

Note: If your order was shipped, we are unable to cancel it and once you refused to take the shipment which has impact on your next COD order.

Why my order split into many packages?

Due to size of your order, it will be more convenient to ship by multiple packages.

Please do not worry, each package can be tracked with its own tracking number.

Why I did not receive complete order?

Due to certain items are stock out, we have to cancel them before shipping

Certainly, we have removed the price of this item from your total amount, kindly do not worry about this.

Can I add or cancel the item from my order?

Kindly send us your request via email, we will do the needful accordingly.

PAYMENT

We accept below payment methods

For Now only PayPal

 

SHIPPING

What shipping methods do you offer?

We offer global standard shipping and premium shipping.

How much does shipping cost?

≥40$ Free shipping

<40$  Shipping Fee 8.8$

When will my order ship?

Processing Time: 1-3 business days  
Shipping Time: 7-12 business days (US)  
International: 10-18 business days

 

What is your return policy?

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@rgp2s.com