Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

We accept returns for defective goods and eligible unused items. Items must be in the same condition that you received them, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at support@rgp2s.com. If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages And Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and help make it right.

If the problem was caused by our company, we will cover the return shipping cost. In most cases, please contact us first before returning any item so we can provide the correct instructions.

Changed Your Mind or Ordered the Wrong Item

If you no longer want the product or accidentally ordered the wrong item, you may request a return if the item meets our return eligibility requirements.

Return shipping costs for these returns are the responsibility of the customer.

Exchanges

We do not accept direct exchanges. The fastest way to get what you want is to return the eligible item, wait for the return to be accepted, and place a new order separately.

Refunds

After receiving and inspecting your returned item, we will notify you whether your refund has been approved.

Return inspections are generally completed within 2–3 business days after the package arrives at our designated return facility.

If approved, your refund will be issued to the original payment method.

Depending on your payment provider, it may take approximately 7–15 business days for the refund to appear in your account.

Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products
• Clearance or final sale items (if applicable)
• Items that have been used, damaged by the customer, or are not in their original condition
• Gift cards (if applicable)

If you are unsure whether your item is eligible for return, please contact our customer support team before sending it back.

Return Address & Time

Please do not return products to the business address listed on this website unless instructed by our customer support team. The authorized return address may vary depending on the product and warehouse location.

Return requests must be submitted within 15 calendar days after the delivery date shown by the shipping carrier.

Order Cancellation

Orders may be cancelled before they are processed for shipment.

Once an order has been shipped, it can no longer be cancelled and will be handled according to this Return & Refund Policy.

Policy Updates

RGP2S reserves the right to modify this Return & Refund Policy at any time.

Any updates will be posted on this page with the revised effective date.

RGP2S Contact Information