Refund & Return Policy

Last Updated: September 24, 2026

At RGP2S, we want you to receive the products you ordered in good condition and as described on our website. If there is a problem with your order, please contact us so we can review the issue and provide an appropriate solution.

1. Order Cancellation

If your order has not yet been shipped, you may contact us to request cancellation.

If the order has not entered the shipping process, we will do our best to cancel the order and issue a full refund.

Once an order has been shipped, it cannot be canceled under this section. Please refer to the applicable sections below if there is a problem with your order.

2. 15-Day Shipping Guarantee

If your order has not been shipped within 15 days after the order is placed, you may contact us to request a full refund.

If your order qualifies:

• You will not be charged a cancellation fee.

• We will refund the amount you paid for the order.

• The refund will be issued to your original payment method.

Please note: The 15-day period refers to the time before your order is shipped, not the delivery time.

Once your order has been handed over to the shipping carrier, it is considered shipped and the 15-day unshipped-order refund policy no longer applies.

3. Defective or Damaged Products

If you receive a product with a manufacturing defect or a product that was damaged during shipping, please contact us within 15 days of receiving your order.

To help us understand and verify the issue, we may ask you to provide:

• Your order number;

• Photos of the affected product;

• Photos of the packaging;

• A video, if necessary;

• A brief description of the problem.

After reviewing the issue, we may provide one of the following solutions:

A refund;

A replacement;

Or another appropriate solution.

If only part of an order is affected, we will generally refund or replace the confirmed affected items, rather than automatically refunding the entire order.

4. Incorrect Items

If you receive an item that does not match your order, such as:

The wrong color;

The wrong style;

The wrong size;

A completely different product;

please contact us within 15 days of receiving your order and provide your order number and relevant photos.

If the error was caused by RGP2S, we may:

• Send you the correct item at no additional cost; or

• Refund the amount paid for the incorrect item.

If the error was caused by RGP2S, you will not be responsible for reasonable costs associated with correcting the issue.

5. Missing Items

If the quantity you receive does not match the quantity shown on your order, please contact us within 15 days of receiving your order.

For example, if you ordered 10 items but received only 8, please provide:

• Your order number;

• Photos of the products received;

• Any information that can help us verify the quantity received.

After verification, we may:

• Send the missing items; or

• Refund the amount corresponding to the missing items.

6. Products Damaged During Shipping

If your package or products are damaged during transit, please contact us as soon as possible after delivery.

We recommend keeping and providing:

• Photos of the damaged products;

• Photos of the outer packaging;

• The shipping label;

• A video, if necessary.

We will review the situation and may provide:

A refund;

A replacement;

Or another appropriate solution.

7. Lost Packages

If the shipping carrier confirms that your package has been lost, please contact us.

We will review the order and shipping information.

Once the package is confirmed as lost, we may provide:

A refund; or A replacement shipment.

A shipping delay or a temporary lack of tracking updates does not necessarily mean that a package has been lost.

We generally determine whether a package is lost based on the information and status provided by the shipping carrier.

8. Delivery Issues Caused by the Customer

If a package cannot be delivered because of information provided by the customer or because of the customer's actions, such as:

• An incorrect or incomplete shipping address;

• Refusing delivery;

• Failing to collect the package when required;

• Failing to respond to delivery or pickup notices;

• Causing the package to be returned to the sender;

the situation may not qualify for a free refund or free replacement.

If a package is returned to us, we will review the circumstances and contact the customer regarding the available options.

If the delivery problem was caused by incorrect information provided by RGP2S or another error on our part, the customer will not be responsible for the issue.

9. General Returns

RGP2S does not currently accept general returns for personal reasons, including:

• Changing your mind;

• Deciding that you do not like the product;

• Ordering the wrong product;

• Choosing a color that does not meet your personal preference;

• Choosing the wrong size;

• No longer needing the product.

Before placing an order, please carefully review the product:

Description; Size; Color; Quantity; Product images.

This policy does not affect your rights if a product is defective, damaged, incorrect, or missing, or if you have other rights provided by applicable law.

10. Import Duties, Import Taxes, and Other Import Charges

Customers will not be required to pay additional import duties, import taxes, or other import-related charges after purchasing from RGP2S.

RGP2S covers or includes applicable import-related costs.

You will therefore not be asked to make an additional payment for these charges after checkout in connection with the importation of your order.

11. Refund Method

If a refund is approved, the refund will be issued to your original payment method.

For example:

• Credit or debit card → the original card;

• PayPal → the original PayPal account.

We cannot convert a refund into cash or another payment method.

12. Refund Processing Time

Once a refund has been reviewed and approved, we generally process the refund within 5–7 business days.

After we process the refund, your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Therefore, the time required for RGP2S to process a refund may be different from the time required for the refund to appear in your account.

13. How to Request a Refund or Report an Order Issue

If you experience a problem with your order, please contact us.

To help us process your request as quickly as possible, please provide:

Your order number

A description of the issue

Photos of the product

A video, if necessary

For missing or incorrect items, the quantity or product you actually received

After receiving your request, we will review the order and the information provided and let you know the next steps.

14. European Union Consumer Rights

If you are a consumer in the European Union, you may have additional rights under applicable EU consumer protection laws.

Nothing in this Refund & Return Policy is intended to limit or exclude any statutory consumer rights that cannot legally be waived.

Where applicable law provides you with rights that are more extensive than those described in this policy, your statutory rights will apply.

15. Contact Us

If you have any questions about your order, refund, or product issue, please contact us using the contact information provided on our website.

Please include your order number when contacting us so that we can locate your order and assist you more efficiently.