Processing time


Orders are typically processed within 1–3 business days after payment has been successfully received.

Processing times may be extended during public holidays, peak shopping seasons, promotional events, or when additional order verification is required.


Shipping time

Delivery times are estimates only and are not guaranteed. Actual delivery may vary depending on customs clearance, carrier delays, weather conditions, or other factors beyond our control.


Canada, Australia, the United States, the United Kingdom: 7-20 business days after dispatch.


Shipping fee

Free standard shipping is available on orders of USD $40.00 or more.

Orders below USD $40.00 will be charged a flat shipping fee of USD $8.80.


Shipping origin

All orders are shipped from our warehouse in Yiwu, Zhejiang Province, China.

Business address: Room 303, Unit 1, Building 43, Yian District 1, Houzhai Road, Yiwu, Jinhua, Zhejiang 322000, China


Shipping confirmation and order tracking


You will receive a shipping confirmation email after your order has shipped. Tracking information may take up to 24 hours to update after the carrier receives the package.

Customs, duties, and taxes
Customers are responsible for any customs duties, taxes, or import fees charged by their country or region.


Shipping destination

 

RGP2S currently ships to the United States and many international destinations. If your country is not available during checkout, please contact us at support@rgp2s.com for assistance.



Order Changes or Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation.



Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

RGP2S is not responsible for delays or additional shipping costs caused by incorrect or incomplete address information provided during checkout.



Damaged or lost orders

If your tracking information shows that your package has been delivered but you have not received it, please contact the shipping carrier first. If additional assistance is needed, our customer support team will be happy to help investigate the issue. please contact us at support@rgp2s.com. Include your order number and photos of the package or damaged item if available.


Our Commitment

At RGP2S, we are committed to providing reliable order fulfillment, transparent shipping information, and responsive customer support. If you have any questions regarding your shipment, our team is always happy to assist.

RGP2S contact information


Business name: RGP2S
Business address: Room 303, Unit 1, Building 43, Yian District 1, Houzhai Road, Yiwu, Jinhua, Zhejiang 322000, China
Customer support email: support@rgp2s.com
WhatsApp / phone: +86 18706724894
Customer service hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT+8)